Terms & Conditions

1. Who we are

• Picky, we, us: Picky Establishment (مؤسسة بيكي), Commercial Registration No. 7055481852, Building 3890, Al Qashashiyah, Al Nada District, Riyadh 13317, additional no. 7554, Kingdom of Saudi Arabia.
• You: the person who creates an account and pays for lunches.
• The logistics company: the company used to deliver orders.
• Restaurant: the restaurant that prepares your lunch.

2. What Picky does

Picky picks your office lunches for the coming week or more from restaurants near your office, based on your preferences, budget and allergies. You review the week, swap any lunch you like, and pay once for the week or more. On each lunch day we place your order on your behalf through the logistics company, and it is delivered to the drop-off point you set at work, in the window you chose.

The restaurant prepares the food and is responsible for what it puts in it. The logistics company's riders deliver it. Picky is responsible for placing your order correctly and on time, for keeping you informed, and for the refunds and credit set out in our Refund & Cancellation Policy. Picky isn't owned by or officially partnered with the logistics company or any restaurant unless we say so; their names and trademarks belong to them.

3. Your account

• You must be 18 or older and sign in with a mobile number you control.
• Give us accurate details, especially your drop-off point and allergies, and keep them up to date.
• You're responsible for what happens in your account. Tell us at once if you think someone else is using it.
• Joining the waitlist doesn't guarantee a place on any date. Delivery is available only in the areas the app shows.

4. Prices and payment

• Your price per lunch day: the meal's price in Picky (which already includes the restaurant's VAT), plus the logistics company's service fee of 2 SAR.
• Delivery: free for now; Picky pays it. If we start charging for delivery later, the delivery fee will be shown on the checkout page before you pay.
• Paying: you pay once for the week or more, by card through Tap Payments, before the first week starts. The full breakdown and total are shown before you pay. If you choose to pay with Picky credit, it comes off the total.
• Price changes: restaurants change their prices. The price you paid for a week is fixed for that week. If a restaurant charges more on the day, Picky covers the difference. The service fee may change; you'll see the new price before you pay.
• VAT: Picky is not registered for VAT and adds no VAT of its own.

5. Changing your week

• You can swap a lunch or skip the day until 10:00 AM Riyadh time on that day. After that it's locked, because we start placing orders.
• If a dish isn't available on the day, we contact you to choose a new lunch, or you get that day back as described in the Refund & Cancellation Policy.

6. Delivery

• Delivery windows are estimates. We let you know through app notifications when your lunch arrives, or on WhatsApp.
• Make sure the rider can reach your drop-off point and that your phone is on during your window. If the rider can't reach you or the drop-off point for 15 minutes after arriving, the lunch counts as delivered.
• Some buildings limit where riders can go. Choose a drop-off point the rider is allowed to reach, such as reception.

7. Food, allergies and nutrition

• We keep dishes that contain your listed allergies out of your week and pass your allergies to the restaurant with each order. But restaurants prepare the food, kitchens handle many ingredients, and menu descriptions can be incomplete. We can't guarantee any dish is free of an allergen.
• If you have a severe allergy, check with the restaurant before eating, and don't rely on Picky alone.
• Calories, protein and other nutrition figures are estimates. They are not medical or dietary advice.
• Problems with the food itself (quality, missing items, wrong dish) are handled under our Refund & Cancellation Policy. Please report them the same day, with a photo if you can.

8. Picky credit

• Credit is money off future lunches, and you can't transfer it to someone else. There are two kinds:
• Credit for a day you skipped, a day Picky cancelled, or a problem on our side is yours to keep: it doesn't expire, and you can ask for it back to your card.
• Promotional credit (Taste Test credit for rating dishes, and other offers) expires under its own rule (Taste Test: 40 days after you earn it) and is never paid out or sent to your card. The amounts are shown in the app and may change.
• We may cancel credit gained by abuse, for example fake accounts or automated swiping.

9. Fair use

You agree not to:

• break the law of the Kingdom through the Service;
• try to hack, overload or get unauthorized access to the Service;
• copy or resell the Service or its content by automated means;
• give false details, use someone else's number, or abuse credit, invites or refunds;
• be abusive to riders, restaurant staff or our team.

We may suspend or close an account that breaks these terms, after refunding any unused paid days.

10. Our content

The Picky name, logo, design, text, software and recommendations belong to Picky or its licensors. You may not copy them without our written permission. We may use feedback you send us to improve the Service.

11. Liability

We work hard to get every lunch right, but the Service is provided as it is and as available, and we don't promise it will never be late, wrong or interrupted. As far as the law allows, we aren't liable for indirect or consequential losses, and our total liability to you is limited to what you paid Picky during your period of use before the claim. Nothing in these terms limits liability that cannot be limited under Saudi law, or your rights under the E-Commerce Law and consumer protection rules.

12. Ending the agreement

You can stop at any time and delete your account in Profile. Paid lunches that haven't arrived yet are then cancelled and refunded to your card, with any credit from skipped days, cancelled days or problems on our side; promotional credit ends. We may stop or change the Service, with reasonable notice where we can; if we stop, we refund every paid day that hasn't been delivered, and any credit you have from skipped days, cancelled days or problems, to your card.

13. Changes to these terms

We'll post changes here with a new date and tell you about important ones before they apply. A change never applies to a week you've already paid for. If you keep using Picky after a change, the new terms apply to your next week.

14. Law and disputes

These terms are governed by the laws of the Kingdom of Saudi Arabia. Please contact us first so we can try to fix the problem. Otherwise, the competent courts in Riyadh decide. If the Arabic and English versions differ, the Arabic version applies.

15. Contact

• Email: info@trypicky.co
• Address: Building 3890, Al Qashashiyah, Al Nada District, Riyadh 13317, additional no. 7554, Kingdom of Saudi Arabia